Contact information
At Sophie Mode every enquiry is answered by a real person on our team. Whether you have a question about an order, a size or a return, we are happy to help.
1. How to reach us
Email us at info@sophiemode.com or call us at +61 480810259. You can also use the form on our Contact us page and your message lands directly with our customer service team.
2. Opening hours and response time
We are available Monday to Friday from 9:00 AM to 5:00 PM (AEST) and Saturday and Sunday from 11:00 AM to 4:00 PM (AEST). We aim to reply to every enquiry within 24 hours.
3. What to have ready
If your enquiry concerns a specific order, please include your order number and a short description. If it concerns a defective or incorrect item, a couple of clear photos help us resolve it right away.
4. Orders, shipping and returns
You will find answers to most questions in our Shipping policy and our Refund policy. You can follow your parcel on our Track your order page.
5. Contact information
Email: info@sophiemode.com
Phone: +61 480810259
Store name: Sophie Mode
Company name: ATELIER MERVELLE LTD
Company number: 17466989 (registered in England and Wales)
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Warehouse address: 81-109 Dudley St, Wallan VIC 3756, Australia
Customer service hours:
Monday to Friday | 9:00 AM to 5:00 PM (AEST)
Saturday and Sunday | 11:00 AM to 4:00 PM (AEST)
We aim to reply to every enquiry within 24 hours.