Shipping policy
At Sophie Mode every order in Australia is delivered free of charge, with tracking, and with no minimum purchase. The price you see at checkout is the final price. There are no shipping fees, handling fees or surprises on arrival.
1. Delivery area
We currently ship to addresses in Australia only (all states and territories). Orders are shipped from our warehouse in Wallan, Victoria.
2. Shipping cost
Free tracked shipping on every order. We do not charge for shipping, regardless of the number of items or the value of your order.
3. Order cut off time
Orders placed before 4:00 PM (AEST) on a business day begin processing the same day. Orders placed after 4:00 PM, or on a Saturday, Sunday or national public holiday, begin processing on the next business day.
4. Processing time
Every order is checked, packed and handed to the carrier within 1 to 3 business days (Monday to Friday, excluding national public holidays).
5. Transit time
Once shipped, your parcel arrives within 4 to 6 business days (Monday to Friday, excluding national public holidays). We ship with Australia Post, StarTrack or Aramex.
6. Estimated total delivery time
Processing time plus transit time gives an estimated total of 5 to 9 business days from the moment you place your order until it arrives at your door. Delivery times are estimates and may occasionally vary because of carrier volumes, weather or public holidays, particularly for remote and regional addresses.
7. Tracking your order
As soon as your order ships you will receive an email with your tracking number. You can follow your parcel at any time on our Track your order page or directly on the carrier's website.
8. Shipping address
Please check that your shipping address is complete and correct before confirming your order. If you notice a mistake, contact us as soon as possible at info@sophiemode.com. We can update the address as long as the order has not yet shipped.
9. Lost or damaged parcels
If your parcel has not arrived within the estimated delivery time, or if it arrives damaged, contact us at info@sophiemode.com with your order number. We will open an enquiry with the carrier and, where the parcel is confirmed lost or damaged, send a replacement or issue a full refund at no cost to you.
10. Contact information
Email: info@sophiemode.com
Phone: +61 480810259
Store name: Sophie Mode
Company name: ATELIER MERVELLE LTD
Company number: 17466989 (registered in England and Wales)
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Warehouse address: 81-109 Dudley St, Wallan VIC 3756, Australia
Customer service hours:
Monday to Friday | 9:00 AM to 5:00 PM (AEST)
Saturday and Sunday | 11:00 AM to 4:00 PM (AEST)
We aim to reply to every enquiry within 24 hours.