Privacy policy
This privacy policy explains how Sophie Mode, operated by ATELIER MERVELLE LTD, collects, uses and protects your personal information when you visit our website or place an order. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using the website you agree to the collection and use of your information as described here.
1. Information we collect
When you place an order we collect your name, email address, shipping address, billing address, phone number and the details of the products you buy. Payment card details are processed directly by our payment providers and are never stored on our servers. When you browse our website we also collect technical data such as your IP address, browser type, device type and the pages you visit, through cookies and similar technologies.
2. How we use your information
We use your information to process and deliver your orders, to send you order confirmations and shipping updates, to answer your enquiries and handle returns, to prevent fraud, to improve our website and, only if you have signed up, to send you our newsletter. You can unsubscribe at any time using the link in every email.
3. Sharing your information
We share your information only with the service providers we need to run the store: Shopify, which hosts our website and processes orders; our payment providers; the carriers who deliver your parcel; and the tracking service we use to keep you informed. Each of them processes your information only on our instructions and in line with the law. Some of these providers are located outside Australia, including in the United States, Canada and the United Kingdom; where that is the case we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles. We do not sell your personal information.
4. Cookies
We use essential cookies that make the website and checkout work, and, where permitted, analytics and marketing cookies that help us understand how the site is used and show relevant advertising. You can control cookies through your browser settings. Blocking some cookies may affect how the website works.
5. How long we keep your information
We keep order information for as long as required by tax and accounting rules. Newsletter data is kept until you unsubscribe. Technical data is kept for a shorter period appropriate to its purpose.
6. Your privacy rights
You have the right to access the personal information we hold about you, to ask us to correct it, to opt out of marketing and to request a copy of your data. To exercise any of these rights, email us at info@sophiemode.com. We will verify your request and respond within a reasonable time. If you are not satisfied with how we have handled your personal information or a complaint, you may contact the Office of the Australian Information Commissioner (OAIC).
7. Security
Our website is protected by SSL encryption and payments are handled by PCI DSS compliant providers. We apply appropriate technical and organisational measures to protect your information against unauthorised access, loss or misuse.
8. Children
Our website is not intended for children under 16 and we do not knowingly collect personal information from them.
9. Changes to this policy
We may update this policy from time to time. The current version is always available on this page.
10. Contact information
Email: info@sophiemode.com
Phone: +61 480810259
Store name: Sophie Mode
Company name: ATELIER MERVELLE LTD
Company number: 17466989 (registered in England and Wales)
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Warehouse address: 81-109 Dudley St, Wallan VIC 3756, Australia
Customer service hours:
Monday to Friday | 9:00 AM to 5:00 PM (AEST)
Saturday and Sunday | 11:00 AM to 4:00 PM (AEST)
We aim to reply to every enquiry within 24 hours.